Shipping policy

Shipping Policy

Last updated: September 16, 2026

How it works

Everything we sell is made after you order it. That means there are two clocks: production, then shipping.

Production: 2 to 7 business days
Shipping: 3 to 7 business days

Most orders arrive within two weeks of the day you place them.

Holiday orders

Order by December 8 to receive your order by December 24.

Orders placed after that date may still arrive in time. We can't promise it.

Production and carrier volume both spike in December. If you're cutting it close, order early.

Rates

Shipping cost is shown at checkout before you pay.

Where we ship

We ship within the United States. [Add or remove international as applicable.]

Tracking

You'll get a confirmation email when you order and a second email with tracking once your package ships. Tracking can take 24 to 48 hours to start updating after you receive it.

If you haven't gotten a tracking number within 10 business days, email us.

Delivery estimates are estimates

All delivery windows are estimates, not guarantees. Carrier delays, weather, and seasonal volume are outside our control.

Once a package is handed to the carrier, responsibility for delivery sits with them.

Address errors

Check your shipping address at checkout. If a package is returned to us because the address was wrong or incomplete, we'll reship it once you cover the reshipping cost.

Multiple items

Orders with more than one item may ship separately and arrive on different days. You won't be charged extra for that.

Missing or lost packages

If tracking says delivered and the package isn't there, check with your household, neighbors, and building management first. Most packages turn up within a day or two.

If it doesn't, or if tracking has stalled in transit, email us within 30 days of the expected delivery date and we'll file a claim with the carrier.